Exchange & Refunds

If you are dissatisfied with your furniture, please reach out to the place where you made your purchase. They should be able to assist you and, if needed, contact the dedicated upholstery service team to address any issues.

If your problem isn't resolved to your satisfaction, and you wish to escalate it, please email our Customer Service Department at hhisofas@gmail.com

Should you still be unhappy after following these steps, you may contact the Furniture Ombudsman, an independent organization that offers Alternative Dispute Resolution services. Our Customer Service Department will provide their contact details, or you can email us directly at hhisofas@gmail.com

RETURN POLICY:

You can return goods within 14 days of purchase. If you change your mind and wish to return a sofa, email us for guidance on the returns process. If your sofa is faulty or damaged, we will offer a replacement or a refund if the item is returned within 14 days of receipt. Returns made after 14 days will incur collection charges. If your sofa doesn’t fit through your door or if you ordered the wrong size, you will be charged for delivery. Returns are accepted only if the item is in its original packaging, and the buyer is responsible for return shipping costs.