Processing your order and delivery dates

You will be informed of the likely approximate length of time until delivery at the point of order. Once your order is confirmed as available for delivery we will contact you to agree definite arrangements for the date of delivery. Where possible we will deliver on the first available van in your area as we are unable to store your furniture. Every effort is made to see that the approximate delivery date is accurate, but on rare occasions the manufacture of your furniture may be delayed through circumstances beyond our control. We will, of course, make every effort to keep you informed.

If you choose to pay by one of the interest free credit options the approximate delivery time will start once we have received your signed finance documents and sales contract, so please, return this paperwork as soon as possible.

Your swatch box should be despatched in the next day or two, and we’ll contact you by email to let you know that your swatch box is on its way. We would also like to keep in touch with you in the future. However, if you only want to know that your swatch box has been despatched, you can unsubscribe by clicking the link in the same email.

Delivery and installation

A small charge of £69 is made for our delivery and installation service for deliveries made in mainland UK and Northern Ireland, Monday to Friday, within a 50 mile radius by road of any hhi store. If you wish your order to be delivered outside the 50 mile radius we will be happy to provide you with a personal delivery quotation.

HHI can deliver and fully install your furniture in All United kingdom too. For a personal quote, please call +44(0)123456789 to speak to a personal shopper or leave your details and we will call you back for free. For goods delivered to EU Member States other than Ireland and the Netherlands, HHI will arrange delivery and complete installation for you with one of our trusted third party delivery providers. Our third party delivery providers regularly deliver to mainland Spain, Portugal and France. Again, for a personal quote, please call +44(0)1234567893 to speak to a personal shopper or leave your details and we will call you back for free.

On delivery

On the day of delivery, please ensure that the delivery team can gain easy access to the room that the furniture is going into. Please make sure that the area you want the furniture placed is cleared. Our delivery team will unpack your furniture, install it in the room of your choice and if you wish we will remove all packing materials from your home and recycle wherever possible. Unfortunately, we are not able to take away your old furniture. To make sure you are completely satisfied with your furniture the delivery team will ask you to sign for your furniture after it has been installed.

Payment

Payment methods include debit or credit cards, Visa, Mastercard, Delta/Connect or Maestro.

Payments can be made electronically by bank transfer, details will be provided on request. HHI do not accept any responsibility for cash sent in the post and strongly recommend that you do NOT use this method of payment.

Outstanding balances

Before we deliver your products, you must either have settled any outstanding balance or have an Interest free credit repayment contract in place. Payment can not be taken on delivery.

To pay any outstanding balance please use the online payment service, you will need your order number, email address or telephone number.

Alternatively the remaining balance payments can be paid by visiting your hhi store, at the latest the day prior to delivery.